Freshmart, one of Nigeria’s fast-growing grocery and household retail brands, operates multiple branches across Delta State, each requiring seamless coordination of procurement, inventory, sales, finance, and in-house bakery production. As the business expanded, manual processes created delays, inconsistencies, and limited visibility across locations.
To streamline operations and establish a unified workflow, Freshmart partnered with Ops29Limited to deploy Odoo ERP across all branches.
Our Deployment Approach
We implemented a unified multi-branch Odoo ERP system that connects every department and location under one central platform. Each module was configured to simplify daily operations and improve decision-making.
Purchasing
Automates vendor management, purchase orders, and stock replenishment, ensuring timely supply to all branches with full approval traceability.
Inventory & Warehouse
Provides real-time multi-branch stock visibility, accurate product tracking, reduced stockouts, and streamlined inter-branch transfers.
Sales & POS
Delivers fast checkout, synchronized product catalogs, and real-time sales reporting across branches for managerial oversight.
Accounting
Centralizes finances by automatically posting POS sales, purchases, and expenses, enabling accurate branch-level P&L, cashflow, and compliance reporting.
HR & Payroll
Simplifies employee management with unified records, attendance tracking, leave management, and consistent payroll processing across the organization.
Manufacturing (Bakery Production)
Optimizes Freshmart’s bakery by managing recipes (BOMs), raw materials, batch production, and costing, ensuring quality control and supply consistency.
Approvals
Implements structured approval flows for purchases, expenses, and transactions, improving accountability and reducing unauthorized spending.
Training & User Adoption
Freshmart operates with a workforce of over 70 employees across all branches. To ensure smooth adoption of the new system, we delivered role-based, hands-on training tailored to each team’s daily responsibilities.
We trained:
Store attendants
Inventory officers
Branch managers
Sales / Point-of-Sale (POS) agents
HR & finance teams
Bakery production staff
Each team practiced real workflows using actual business scenarios. This approach ensured all employees, from shop-floor staff to management, could confidently use Odoo for daily operations, improving efficiency, accuracy, and accountability.
Results
Real-time stock visibility across all branches
Faster, more accurate replenishment processes
Improved cashier/POS speed and reduced queue times
Transparent financial reporting and branch profitability tracking
Better control over production and ingredient usage
Stronger accountability through structured approval workflows
With Odoo ERP, Freshmart now operates a more efficient, data-driven, and scalable retail ecosystem built for long-term growth.
